Terms and Conditions of business

GENERAL INFORMATION

COURSE FEES AND METHODS OF PAYMENT

Wherever possible course fees are shown in the Programme or on the web site.  This may differ from course to course and at full cost recovery where course are held on different sites. All training fees are subject to V.A.T. at the normal rate.  Lunch is not included in course fees unless otherwise stated.

EXAM FEES

All exam fees are payable to Vale Training Services in full from the time of registration with the certificating body.

PAYMENT OF INVOICES

Invoice are due for payment in full,  unless otherwise agreed, in which case settlement is strictly required within 28 days from presentation of invoice.Failure to pay within the designated time period, will incur a credit charge of 5% and collection fees when passed to our debt collection agents.  All monies should be paid to Vale Training Services Ltd.

CANCELLATIONS

Vale Training should be informed of any possible cancellations or alterations as soon as possible.  The full payment for a course is required if Vale Training is not notified of any cancellation within 10 working days of the course running, however if a replacement client is found only a handling charge will be incurred.  Cancellation fees will be charged on sliding scale if the course is cancelled after 10 working days of the courses due date. In the event of a course being cancelled by Vale Training Services, course fees will be returned as applicable to the length of the course having taken place. We will not pay compensation in this case Vale Training Services will endeavour to keep to arrangements made for courses. Should it be necessary to change a venue, date, or instructor, Vale Training Services maintain the right to carry out these alterations but will inform clients of the changes made as soon as possible.

SAFETY POLICY

Our policy is to provide and maintain safe and healthy training working conditions, equipment and systems of work for all our trainees. We also accept responsibility for the health and safety of other people who may be affected by our activities. This policy will be kept up-to-date, particularly as the Organisation changes in nature and size.  To ensure this, the policy and the way in which it is operated will be revised annually.     

CONDITIONS OF BOOKING

In all cases where any discount is given by Vale Training Services , such discount shall only apply subject to full settlement within 28 days of invoice date - AFTER THIS PERIOD THE FULL AMOUNT (WITHOUT DISCOUNT) SHALL BE REQUIRED IN SETTLEMENT.

CONFIRMATION OF COURSES/ORDERS

All courses and orders must be confirmed by the customer prior to commencement of any course, or the despatch of any order.  In cases where training may be completed prior to your receipt of a written confirmation or order, then this completion will be taken as firm acceptance of our confirmation by the customer, and our normal terms of settlement shall apply, notwithstanding the fact that Vale Training Services have not received official written confirmation.

TITLE OF GOODS

Vale Training Services reserve the title of all goods supplied to customers until payment is received in full.

FORCE MAJEURE

No responsibility can be accepted for any damage or non delivery of service attributable to an Act of God, force majeure, war, civil commotion or strikes.

VALUE ADDED TAX

All course fees, accommodation, visual aids and goods are subject to V.A.T. at the appropriate rate (unless exempt). 

TRAINABILITY ASSESSMENT/COMPETENCE TESTING

If in the opinion of our course tutors any trainee is considered to be un trainable, they shall be tactfully requested to return to their Company, and an appropriate course fee would be charged.  In cases where a delegate may fail a basic practical skill test at the course conclusion, a short period of remedial training would be given and the delegate then re-test.

MEDICAL FITNESS APPRAISAL

All delegates attending our courses are required to meet the relevant medical standards as laid down by the Employment Medical Advisory Service (E.M.A.S.).  Details of these medical requirements are available.

ACCOMMODATION/TRANSPORT

Unless otherwise stated, courses do not include accommodation.  Where required, accommodation can be arranged by Vale Training Services  at various local hotels or guest houses.  Transport to and from hotels etc., may be arranged at a nominal extra cost.

APPROVALS/STANDARDS/STAFF INSTRUCTORS

All courses presented by Vale Training Services Ltd., meet the relevant statutory requirements and conform to appropriate approved Codes of Practice.  Vale Training Services staff and instructors are experienced, certificated and registered instructors by the appropriate accrediting bodies, and are also fully experienced, trained, tested and certificated operators on the type of equipment for which they give instruction.

PUBLIC LIABILITY INSURANCE

The Vale Training Services are fully covered by Public Liability Insurance and professional indemnity.

Policy reviewed August 2016