Disputes and Appeals policy
If you have a
dispute arising from any dissatisfaction with the performance of Vale Training
Services Ltd or wish to appeal against any decision made by the Instructor -
assessor/ Vale Training Services Ltd please read the summary below:
- Please discuss your concerns with
the Instructor - assessor/ Vale Training Services Ltd Vale Training
Services Ltd Administrator.
- If not satisfied you can request
a full copy of the Vale Training Services Ltd Disputes and Appeals
- Your Dispute or Appeal must now be lodged in
writing or by Email. Please complete the
Disputes and Appeals Notification Form (please retain a copy for your own
records) and return it to: Vale
Training Services,Marsh Hill
Farm, Marsh, Aylesbury. HP17 8ST.
- Vale Training Services Ltd is
committed to processing your dispute or appeal and informing you of the
outcome within a maximum of 55 working days. The actual time will depend on the
nature of the dispute or appeal.
- There will be no charge for
processing disputes and appeals.
- If you are still not satisfied
with the outcome of your dispute or appeal you have a second line of
recourse to CERTIFICATING BODIES.
- You may request from Vale
Training Services Ltd or from CERTIFICATING BODIES Direct a copy of CERTIFICATING
BODIES’s Disputes and Appeals procedure.
- As before your dispute or appeal
must be in writing. If you have
retained a copy of the completed Disputes and Appeals Notification Form it should be sent to the appropriate
Approved by Vale Training Services
12th August 2016
Reviewed July 2020